Postal workers entrusted with ballots, paychecks faked their own customer satisfaction surveys
They carry ballots. They faked their own scores. Management rejected all six fixes.
Summary
- Just the News reports the U.S. Postal Service inspector general found widespread manipulation of C360 customer-service surveys that created a phony 5 percent spike in satisfaction from 2023 to 2025. The IG analyzed 40.2 million customer-service requests and responses across those fiscal years.
- Employees created fake issues so surveys arrived at personal email addresses they could mark favorable. In one area a coordinated booster campaign entered ordinary daily delivery as customer issues to inflate local scores. The scheme showed up in every region, with Email Us facility requests among the most exploited.
- The IG said managers created excessive pressure to raise scores and did not address the underlying culture even after one cheating scheme was uncovered. Some employees faced pressure from supervisors who benefited. The watchdog warned uncorrected inaccurate reporting could expose USPS to fines.
- USPS management acknowledged suspect results but said the IG may have overstated the severity, claimed it could not replicate the cheating data, and rejected all six recommendations. The IG called those comments unresponsive and will pursue audit resolution. USPS has recorded nearly two decades of continuous losses.
Commentary
A mill dad still waits on a vinyl PO-box chair for a paycheck and a ballot and knows a survey is supposed to mean a real wait time, not a fake ticket to a home email. He did not pay the levy so a clerk could grade the clerk.
Five percent fake rise. Forty point two million records. Fake tickets. Booster campaign. Six recommendations, zero accepted. The linoleum in that lobby still sticks. The honest household already bought the overtime for the carrier who still walks the route.
Look every working father who still trusts a mailed ballot in the eye and answer this: if the people who carry the ballots already faked their own scores, who still owns the next survey a manager left cooked?
Comments
5 percent fake spike. 40.2 million records. Six rejected fixes. Keep the three.
I stood a gate so a mailed ballot still meant a clean chain. A fake ticket is not service.
C360. Personal emails. Booster campaign. Print the three.
Allied posts still treat a satisfaction score as a ledger, not a bonus sheet.
Managers knew. Culture untouched. Audit resolution next. File the three.
I still wait for a paycheck in that lobby. I want the next score to come from a real line.
A cooked survey on a ballot carrier is not a glitch. It is a warning the street already paid.
A fake 5 percent is a second border around every mailed stub.
Just the News printed 40.2 million, the 5 percent, and the six rejected fixes. Argue those nouns.
Force the six. Kill the fake tickets. A cooked score is not a souvenir.
